Returns & Exchanges

Yes. If you've shopped online and had a change of mind, you can return your item at any Athlete's Foot store provided the item meets our return conditions below:

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached 
• Item(s) is in its original, undamaged packaging or shoebox 
• Item(s) in our intimates range are non-returnable for hygiene reasons

What to bring in-store 
Please bring the item(s) you wish to return and proof of purchase, which can include your email order confirmation, order number (#1000...) or bank statement. If you shopped online with card, please bring the same card in-store for a refund. 

Refunds
Your refund will be processed back via your original payment method, whether its card, PayPal or Afterpay. Click here for more information on refunds.
Please note, any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.

ITEMS EXCLUDED FROM OUR RETURNS POLICY:

• Intimates, including underwear & bodysuits
  For hygiene reasons, we are unable to allow returns or exchanges on our Intimates Range, except in the case of a faulty item, in which case we will provide a full refund.
• Face Masks 

See our full Returns & Exchanges policy here. 

Depending on your original payment method, please see below on how you'll receive your refund:

Debit or credit card 
Your refund will reflect in your account within 2-5 business days of your return being processed. 

PayPal 
We will initiate your refund, and PayPal will be in touch once they have finalised your refund. For more information on PayPal refunds click here. 

Afterpay 
When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. For a comprehensive breakdown of refunds with Afterpay, click here. 

Please note: any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.

Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.

Yes you can!

Our in-store team will happily process exchanges for store purchases and online purchases, provided the items follow our Returns Policy.

If you’ve purchased through Afterpay, our team will refund your original order, and then help you with a new purchase. 

Yes. We will gladly accept returns of sale items, provided they meet our returns conditions below.

• Item(s) were purchased within the last 30 days and proof of purchase can be provided.   
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached.   
• Item(s) are in original packaging or shoebox in their original condition.   
• Item(s) in our intimates range are non-returnable for hygiene reasons

You can visit us in-store or book an online return. You'll receive a refund on the sale price paid. 

We’re sorry to hear that your item may have a manufacturing fault. We recommend the following depending on whether you shopped online or in-store. 

I purchased the item online

Feel free to visit any of our stores, along with proof of purchase or order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. View our store locator here.

If you can't make it in-store, please reach out to our Fit Technicians here. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. For shoes, please include images of the soles, tops, sides, problem area and the tag inside. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.

I purchased the item in-store
Feel free to visit any of our stores, along with proof of purchase or order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. View our store locator here.

We’re sorry to hear that you’re not 100% satisfied with your purchase from The Athlete’s Foot. Unfortunately, if the shoes have been worn and they are no longer in brand new condition, we are unable to accept your return as per the conditions of our Return Policy.  

If you shopped in-store and were fitted by one of our certified Fit-Technicians and received a 30-Day Fit Guarantee, please see our Fit Guarantee here.  

All item(s) must be returned in their original condition, with undamaged packaging and tags attached. 

If the packaging or shoebox is not in brand new condition and is taped up, damaged or has postal stickers attached, we cannot accept your return as it no longer adheres to our Returns Policy. You can view our Returns Policy in full here. 

We apologise if you haven't received what you ordered or your item has arrived damaged.

Please get in touch with our Fit Technicians here, with the below information and we'll be happy to assist! 

• Your order number (100...) or proof of purchase
• Images of the incorrect item from all angles including the label on the box showing the size/style code.

Once your order is returned to us, our returns team will process your refund. Your refund amount will not be placed onto the original gift card - instead, a new gift card will be generated for you. 

Please allow up to 3 business days for your new gift card to be generated and our Customer Experience Team to reach out to you.

Please note: that unfortunately we are not able to facilitate exchanges online - only direct returns and refunds.

If you want to return your Click and Collect order, this can either be returned in-store directly or online as per our Returns Policy steps. 

If you want to return your order placed with Afterpay, this can either be returned in-store directly or online as per our Returns Policy steps. 

How is my refund processed? 

• If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled.
• If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here.