FREQUENTLY ASKED QUESTIONS
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Delivery Information
Our delivery options, timeframes and costs are as below:
IMPORTANT TO NOTE: Orders placed before 11am AEDT Monday-Friday incur same-day dispatch. Orders placed after 11am AEDT Monday-Friday, or on Saturday/Sunday/public holidays, will be dispatched the next business day. During busier periods, we ask that you allow 1-3 business days for your order to be dispatched.
Delivery times begin after an order has been packed and dispatched.
*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of The Athlete's Foot.
Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery. For further information, please see here.
Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
Read full article
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Holiday Returns & Delivery Cut-Off Dates
The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.
Extended Holiday Returns Policy:
All in-store and online purchases made between 14th December 2023 and 6th January 2024 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.
Orders made beyond this timeframe will follow our regular 30-day return policy.
Order Cut-Off Dates:
*Please Note: All times listed are in Local Time
Express Delivery:
Click & Collect: Please see here for further information on Click & Collect.
*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of The Athlete's Foot.
From everyone at The Athlete's Foot, we wish you a very happy holiday and new year.
Read full article
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Does The Athlete's Foot have a warranty on products?
Unfortunately, we do not offer a specific warranty on our products.
We review faulty, soiled or damaged items on a case-by-case basis.
If you believe an item you have purchased from The Athlete's Foot Australia is faulty, please follow the steps listed in our faulty policy below.
Read full article
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Can I return an online order in-store?
Yes. If you've shopped online and had a change of mind, you can return your item at any Athlete's Foot store provided the item meets our return conditions below:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) is in its original, undamaged packaging or shoebox
- Item(s) in our intimates range are non-returnable for hygiene reasons
What to bring in-store
Please bring the item(s) you wish to return and proof of purchase, which can include your email order confirmation, order number (#1000...) or bank statement. If you shopped online with card, please bring the same card in-store for a refund.
Refunds
Your refund will be processed back via your original payment method, whether its card, PayPal or Afterpay. Click here for more information on refunds.
Please note, any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.
Read full article
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What is your returns & exchanges policy?
Please note: All in-store and online purchases made between 14th December 2023 and 6th January 2024 will have an extended returns period of 60 days. For further information on holiday returns, please see here.
We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept returns provided our return conditions are met:
SHOES, APPAREL, ACCESSORIES AND FITNESS
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original packaging and tags attached
- Item(s) are in original packaging or shoebox, in its original, undamaged condition
ITEMS EXCLUDED FROM OUR RETURNS POLICY
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Face Masks and Intimates, including underwear & bodysuits
For hygiene reasons we are unable to allow returns or exchanges on our Intimates Range, except in the case of a faulty item, in which case we will provide a full refund.
If returning shoes that were purchased and fitted by our in-store Fit Technicians under our Fit Guarantee, click HERE to view our returns policy.
RETURN TO STORE
Whether you shopped online or in-store, you can return your item at any The Athlete's Foot store provided our policy conditions are met. Please be ready to present proof of purchase, such as your email order confirmation, order number (1000..) or bank statement. Our in-store team can help you with a refund or exchange, pending stock availability.
View our store locator HERE.
RETURN ONLINE
We offer free returns! Start the return process via our Returns Portal. Follow the prompts to download and print your return shipping label, then post your item at the Post Office.
Please note: Purchases made in-store cannot be returned online. If you wish to exchange your shoes this can only be done in-store.
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Entering your order number: Your order number will start with 1000. Do not include the # or any other symbols
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Free return shipping: One free return shipping label is valid per order. Multiple items can be included in the free return parcel.
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Package your return: Shoeboxes must be protected by a satchel or similar, to prevent damage to the original packaging.
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Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you
EXCHANGES
We do not offer direct online exchanges.
If you wish to exchange your items, this can only be done in-store.
If you wish to return online, please post your item back to us for a refund and place a new order.
REFUNDS
Refunds will automatically go back onto the original payment method. Please allow up to 5 business days for funds to clear into your account.
Please note, any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.
If a MyFit $30.00 Rewards voucher or a Gift Card is used for any part of the payment, our online Customer Experience Team will reach out once the refund has been finalised and provide a replacement voucher/gift card.
Read full article
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How do I return my order?
1. DOES IT MEET OUR RETURN CONDITIONS?
Before booking your return online, check that your item meets our returns conditions below.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) is in its original, undamaged packaging or shoebox
- Item(s) in our intimates range are non-returnable for hygiene reasons
If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.
2. PACKAGE YOUR RETURN
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return.
3. BOOK YOUR RETURN
Once packaged safely, click HERE to book your return. Follow the prompts to download and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
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FREE return shipping: One free return shipping label is valid per order. Multiple items can be included in the free return parcel.
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No exchanges: We can only facilitate a refund for returns posted back (no exchanges)
-
Entering your order number: Your order number will start with 1000. Do not include the # or any other symbols
-
Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you
Important: Our Online Returns Portal excludes the GST paid for the item. Once we have received your return, provided the item is in original condition and packaging, we will process a full refund for the product (including the GST paid) via your original payment method.
WHAT'S NEXT?
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Read full article
Our delivery options, timeframes and costs are as below:
IMPORTANT TO NOTE: Orders placed before 11am AEDT Monday-Friday incur same-day dispatch. Orders placed after 11am AEDT Monday-Friday, or on Saturday/Sunday/public holidays, will be dispatched the next business day. During busier periods, we ask that you allow 1-3 business days for your order to be dispatched.
Delivery times begin after an order has been packed and dispatched.
*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of The Athlete's Foot.
Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery. For further information, please see here.
Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.
Extended Holiday Returns Policy:
All in-store and online purchases made between 14th December 2023 and 6th January 2024 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.
Orders made beyond this timeframe will follow our regular 30-day return policy.
Order Cut-Off Dates:
*Please Note: All times listed are in Local Time
Express Delivery:
Click & Collect: Please see here for further information on Click & Collect.
*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of The Athlete's Foot.
From everyone at The Athlete's Foot, we wish you a very happy holiday and new year.
Read full articleUnfortunately, we do not offer a specific warranty on our products.
We review faulty, soiled or damaged items on a case-by-case basis.
If you believe an item you have purchased from The Athlete's Foot Australia is faulty, please follow the steps listed in our faulty policy below.
Yes. If you've shopped online and had a change of mind, you can return your item at any Athlete's Foot store provided the item meets our return conditions below:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) is in its original, undamaged packaging or shoebox
- Item(s) in our intimates range are non-returnable for hygiene reasons
What to bring in-store
Please bring the item(s) you wish to return and proof of purchase, which can include your email order confirmation, order number (#1000...) or bank statement. If you shopped online with card, please bring the same card in-store for a refund.
Refunds
Your refund will be processed back via your original payment method, whether its card, PayPal or Afterpay. Click here for more information on refunds.
Please note, any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.
Read full article
Please note: All in-store and online purchases made between 14th December 2023 and 6th January 2024 will have an extended returns period of 60 days. For further information on holiday returns, please see here.
We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept returns provided our return conditions are met:
SHOES, APPAREL, ACCESSORIES AND FITNESS
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original packaging and tags attached
- Item(s) are in original packaging or shoebox, in its original, undamaged condition
ITEMS EXCLUDED FROM OUR RETURNS POLICY
-
Face Masks and Intimates, including underwear & bodysuits
For hygiene reasons we are unable to allow returns or exchanges on our Intimates Range, except in the case of a faulty item, in which case we will provide a full refund.
If returning shoes that were purchased and fitted by our in-store Fit Technicians under our Fit Guarantee, click HERE to view our returns policy.
RETURN TO STORE
Whether you shopped online or in-store, you can return your item at any The Athlete's Foot store provided our policy conditions are met. Please be ready to present proof of purchase, such as your email order confirmation, order number (1000..) or bank statement. Our in-store team can help you with a refund or exchange, pending stock availability.
View our store locator HERE.
RETURN ONLINE
We offer free returns! Start the return process via our Returns Portal. Follow the prompts to download and print your return shipping label, then post your item at the Post Office.
Please note: Purchases made in-store cannot be returned online. If you wish to exchange your shoes this can only be done in-store.
- Entering your order number: Your order number will start with 1000. Do not include the # or any other symbols
- Free return shipping: One free return shipping label is valid per order. Multiple items can be included in the free return parcel.
- Package your return: Shoeboxes must be protected by a satchel or similar, to prevent damage to the original packaging.
-
Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you
EXCHANGES
We do not offer direct online exchanges.
If you wish to exchange your items, this can only be done in-store.
If you wish to return online, please post your item back to us for a refund and place a new order.
REFUNDS
Refunds will automatically go back onto the original payment method. Please allow up to 5 business days for funds to clear into your account.
Please note, any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.
If a MyFit $30.00 Rewards voucher or a Gift Card is used for any part of the payment, our online Customer Experience Team will reach out once the refund has been finalised and provide a replacement voucher/gift card.
Read full article1. DOES IT MEET OUR RETURN CONDITIONS?
Before booking your return online, check that your item meets our returns conditions below.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) is in its original, undamaged packaging or shoebox
- Item(s) in our intimates range are non-returnable for hygiene reasons
If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.
2. PACKAGE YOUR RETURN
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return.
3. BOOK YOUR RETURN
Once packaged safely, click HERE to book your return. Follow the prompts to download and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
- FREE return shipping: One free return shipping label is valid per order. Multiple items can be included in the free return parcel.
- No exchanges: We can only facilitate a refund for returns posted back (no exchanges)
- Entering your order number: Your order number will start with 1000. Do not include the # or any other symbols
-
Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you
Important: Our Online Returns Portal excludes the GST paid for the item. Once we have received your return, provided the item is in original condition and packaging, we will process a full refund for the product (including the GST paid) via your original payment method.
WHAT'S NEXT?
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.