Our straightforward returns process makes it easy to return unwanted items.
RETURNS CONDITIONS
If you change your mind, you can return any unwanted products, including sale items, provided the following conditions are met.
PURCHASE DATE
📖 Enjoy extra flexibility this back-to-school season — purchases made between December 18 and January 12 come with an extended 60-day return window.
For purchases made outside this period, our standard 30-day return policy applies.
ITEM CONDITION
Items must be unused, unwashed, and undamaged.
PACKAGING
Items must be returned in their original, intact packaging.
RETURNING A PURCHASE MADE ONLINE
All online purchases, can either be returned via post or returned in person in store.
IN STORE
For the quickest resolution, you can return your purchase in store, where you have the choice of a refund, or an exchange, pending stock availability.
BY POST
For postal returns, head to our Online Returns Portal, and follow the prompts to download and print your free return shipping label.
GETTING AN "ORDER NOT FOUND" ERROR MESSAGE?
We have recently updated our website. For orders placed on, or prior to, Sunday 29th June 2025 please navigate to this Online Returns Portal instead.
Take care to package your return, and then post your item at the Post Office.
Noting that if your shoebox is taped or has postal stickers attached, we cannot accept your return.
Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation. We are unable to facilitate exchanges on items returned via the post.
RETURNING A PURCHASE MADE IN STORE
All in store purchases, including Store to Door and Click & Collect, must be returned in person to a The Athlete's Foot store.
You can attend any store location convenient to you, where you can choose between a refund, or an exchange, pending stock availability.
Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.