Want to cancel your Click & Collect order? Get in touch with our Fit Technicians here.
What is Click & Collect and how does it work?
Click & Collect allows you to order online and then pick it up from your nominated Athlete's Foot store for no additional cost!
Please note, Click & Collect is dependent on stock availability and may not be available for some items if your local store(s) are sold out.
How to place a Click & Collect order
- Add your item to the cart
- At checkout select 'Collect in store'
- Click 'Select Store' and enter your postcode. Nearby stores with the item available will allow you to click 'Select Store'
- Proceed through checkout to pay for and complete your order
Our in-store team will prepare your order and notify you via email when it's ready for pickup. Once you place your Click & Collect, we'll aim to have it ready for same day collection. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you).
Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Experience Team below. The nominee will also be required to show a form of I.D. We'll hold your order for 21 days before a cancellation/refund is offered!
Why isn't Click & Collect available for the item I need?
Only local Athlete's Foot stores that have your item in stock will appear available for Click & Collect.
If Click & Collect is unavailable at your local store, we recommend having your item delivered!
View our Delivery Timeframes here.READ FULL ARTICLE
When can I pick up my Click & Collect order?
We'll aim to have your Click & Collect order ready for same day collection.READ FULL ARTICLE
You're able to collect your order once you've received the ready-for-collection email. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you).
Good to know: If you need to nominate someone other than yourself to collect the order, please give our Customer Experience Team a heads-up by getting in touch below. The nominee will also be required to show a form of I.D.
Can I cancel my Click & Collect order?