Delivery & Order Options

Express Delivery is our standard delivery service, free on orders over $150, and charged at $15 on orders under $150.

Our Team aim to pack your order within 1 business day.

Once packed, orders are delivered using StarTrack Express, parcels are delivered to metro areas within 1-2 business days, while orders to regional areas can take 2-4 business days.

Orders are packed daily, Monday to Friday, excluding Public Holidays.

🚚 FREE SHIPPING ON ALL FORMAL SCHOOL SHOES 
Limited time only, for online purchases made between December 28th, 2024 and January 16th, 2025.

Terms and Conditions apply:
Free shipping on all formal school shoes is applicable to only shoes within this category: www.theathletesfoot.com.au/shop/school/formal
If a product from this category is in the order, free shipping will be applied, otherwise the usual shipping charges apply (free on orders over $150, and charged at $15 on orders under $150).
This offer is not available in conjunction with any other offer.
Free shipping on all formal school shoes is only valid between the dates specified (28/12/2024 - 16/01/2025 11:59pm AEDT).

DO I NEED TO BE HOME FOR MY DELIVERY?
No, you do not need to be home to accept delivery as all orders are placed with Authority to Leave (ATL) selected by default. 

When ATL is given, the courier will not require a signature for delivery, and will leave the parcel in a safe place. You agree that the parcel is deemed delivered when left at your address.

If you no not wish for your parcel to be left in a safe place, it is necessary to unselect the ATL checkbox at checkout.

Please note, the indicated timeframes are approximate, and may vary during periods of high demand, or due to external factors beyond our control.

We deliver to most Australian addresses and PO boxes. 

NOT AVAILABLE FOR DELIVERY
Unfortunately, we do not deliver internationally, or to addresses on Christmas Island, Norfolk Island, or the Cocos (Keeling) Islands.

IN STORE PICKUP
Whilst our stores cannot be used as a delivery address, you can still enjoy the convenience of picking up from your local store with Click & Collect. This can be done by selecting Click & Collect at checkout, stock availability for this service does vary from store to store.

If you do list one of our stores as the delivery address for your online order, please be aware there is a significant risk of it being undeliverable and returned to sender, or lost.

Enjoy the convenience of picking up from a local store free of charge.

HOW TO CLICK & COLLECT

• Browse the website and add products to your cart
• Proceed to checkout and select the "Click & Collect" option
• Enter your postcode and choose your pickup store location 
• Place your order 
• Collect your items when notified via email that your order is ready

AVAILABILITY
Click & Collect is available when your desired items are in stock at a nearby store.

If Click & Collect isn't an option at your local store due to stock availability, we suggest opting for delivery instead.

PICKUP
Your Click & Collect order gets top priority and aim to have it ready the same day you placed it. If you order when the store is closed, we'll pack it next day.

Please be prepared to show your email order confirmation and photo identification to our in store Team when collecting. If you need to nominate someone other than yourself to collect the order, this will need to be organised by contacting us ahead of time.

Your order will safely stored in store for up to 21 days.