SHIPPING QUERY

Our delivery options, timeframes and costs are as below:

IMPORTANT TO NOTE: Orders placed before 11am AEDT Monday-Friday incur same-day dispatch. Orders placed after 11am AEDT Monday-Friday, or on Saturday/Sunday/public holidays, will be dispatched the next business day. During busier periods, we ask that you allow 1-3 business days for your order to be dispatched.
Delivery times begin after an order has been packed and dispatched.

*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of The Athlete's Foot.

Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery. For further information, please see here.

Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.

The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.

Extended Holiday Returns Policy:

All in-store and online purchases made between 14th December 2023 and 6th January 2024 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.

Orders made beyond this timeframe will follow our regular 30-day return policy. 

Order Cut-Off Dates:

*Please Note: All times listed are in Local Time

Express Delivery:

Click & Collect: Please see here for further information on Click & Collect. 

*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of The Athlete's Foot.

From everyone at The Athlete's Foot, we wish you a very happy holiday and new year.

Our delivery options are as below:

Express Delivery: Express Delivery is FREE for orders over $150, and $10 for orders under $150. Please see here for further information on dispatch and delivery timeframes. 

Click & Collect: All stores offer FREE Click & Collect, pending stock availability. Please see here for further information on the Click & Collect process. 

Authority to leave (ATL) is an option available at checkout.

If ticked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. You agree that the parcel is deemed 'delivered' when left at your premises.

Please see an example below:

What if I selected ATL and my parcel is stolen? 

The Athlete's Foot will not be held liable for any stock loss, due to theft or negligence if Authority To Leave is selected at the time of checkout and proof of delivery has been provided from our courier.

I would like to sign for my order, how can I ensure this? 
If you would prefer to sign for the parcel, please deselect the option "I give permission to leave this item at the address listed above" at checkout. If no one is home at the time of delivery, the parcel will be taken to your local Post Office for collection. 

I've been notified that my order has been delivered, but I haven't received it!

• Check your tracking details. Your order may have been taken to your local Post Office. Please note that StarTrack and Australia Post have the right to override an instruction in the instance that they deem your order unsafe to leave unattended.
• Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view. 

If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on 13 23 45 or get in touch with our Fit Technicians below. 

Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery.

You can enter your tracking number through the StarTrack website below!

If you haven't received an email with tracking details, it just means we're still packing your order and it's yet to be dispatched from our warehouse. 

We ship all orders using StarTrack Express. 

• If you have an account: Login to your account and select 'Track My Order' 
  
  
• If you checked out as a guest: Click 'Track Orders' on our homepage and enter your order number received via email. If you are on your mobile, this link can be found at the bottom of our homepage. 
  
  

Please note: It can take up to 48 hours for the tracking number to become available on the courier's website.

If you've ordered more than one item, we often send items separately from different warehouses, so they may arrive at separate times. We recommend the following: 

1. Check your emails to see if you've received any additional tracking numbers. Each item will have a unique tracking number if your order has been split. 
   
   
2. No emails? Get in touch with our Customer Experience Team here for further assistance. 

The Athlete's Foot delivers Australia-wide via StarTrack Express. 

Delivery can be made to any of the below locations:

• Residential Address
• Business Address
• Parcel Locker
• PO Box
• Parcel Collect

Please note that we do not deliver internationally or to Christmas Island, Norfolk Island or Cocos (Keeling) Islands. 

Once your order is placed, we're unable to upgrade or change the delivery method. 

Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you will receive an email with your tracking information. We appreciate your patience during this time.