Ordering & Payment

We currently accept payment via VISA, MasterCard, American Express, PayPal, and Afterpay.

Unfortunately, we cannot accept payment from cards issued overseas. 

The Athlete's Foot takes website and credit card security very seriously.

We use high-level, 128-bit SSL encryption technology whenever you enter your personal information or payment details on our site. This technology is the most advanced security software currently available for online transactions. We do not under any circumstances store credit card details. 

Good to know: To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

For more information, please see our Privacy Policy. 

PayPal is an online payment system that lets you pay for your order with a PayPal account instead of entering your card details at the checkout, keeping your card details private. 

PayPal Pay in 4 

• PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
• Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after. 
• Repayments are made automatically from your PayPal account. 

How do I use PayPal?

• You will need to set up an account with PayPal which is linked to your card or bank account. 
• Select PayPal as your method of payment at the checkout. 
• A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction. 
• Once payment is confirmed, a confirmation page will appear along with your order number. 

To find out more and sign up, please visit PayPal's website. 

To earn Qantas points by shopping with The Athlete's Foot Australia, please click the link below - and follow the steps.

This policy is offered by Qantas Australia, if you have any queries please be aware that our team will not be able to assist directly.

If you need any further assistance, you can get in contact with Qantas Customer Support team here.

If you haven't received an order confirmation via email shortly after your purchase this may be due to:

• Your order is still processing in our systems
• A small typo in the email address entered at the checkout
• The email has been marked as spam and has been moved to your junk/spam folder

If you still haven't received it within 24 hours, get in touch with our Fit Technicians here with the info below and we'll locate and resend your order confirmation. 

• First name and last name the order was placed under 
• Date when the order was placed 
• Payment method used 

You can place an online order as a guest without having to create an online account. 

However, we recommend having a MyFit account as you can earn points and rewards, easily track your orders, view your order history and save an address book, allowing you to checkout faster. 

You can sign up for a MyFit online account here.

To view your cart, update the quantity, checkout or remove an item from your cart, click on the shopping trolley icon located at the top right-hand side of the website.

How do I update or remove an item from my shopping cart?

Once you click on the cart, a sidebar should appear on the right-hand side.

To update the quantity, click on the box to the right of "Qty:". Then type the number of the item(s) you are wishing to purchase then click update.

To remove an item from your cart, you will need to click on the grey "X" to the left to the image of the product. A pop up will then appear to confirm that you want to remove your item from the cart. 

We're sorry to hear that you're experiencing this on our website. We suggest either switching browsers or clearing your cache and reloading the browser to attempt to fix the issue. If you're logged into your account, try checking out as a guest.

If you're unable to find your suburb/postcode, enter your postcode first and then select your suburb from the dropdown list.

Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch! 

If you're still having difficulty checking out, we want to hear about it. Contact the Fit Technicians below if the site is having any technical issues impacting your ability to check out. 

The more details you can provide us, the better. When you reach out to us, please provide any of the below information:

• as much detail about the issue as you can.
• screenshots of error messages (if any).
• which browser you're using (e.g. Chrome, Safari, Edge etc.).
• what you've done to try to resolve it so far.

If the size you need isn't available in-store, our team can order your item from another store and have it delivered straight to your front doorstep. Your item will be delivered within 1-3 business days. 

Please note: This service is only available at selected stores. We recommend heading in and checking availability with our in-store team directly. 

Returning an in-store order

If you wish to return an item you ordered in-store, please visit us in-store for a refund.
We are currently unable to facilitate an online return for an in-store order. When returning your item in-store please bring along proof of purchase and ensure that your item meets our Returns Policy conditions. 

Please note: If we are unable to fulfill your in-store order, please visit us in-store to claim your refund. If you don't claim your refund within 60 days, we'll email another reminder. If your credit remains unclaimed after 90 days, it'll be issued in the form of a gift card. 

If you ordered in-store for delivery, please note that shipping and handling times can take anywhere between 1-3 business days, as your order could be coming from any one of our stores Australia-wide*.

Your order confirmation will be sent to the email address that was entered upon placing the order.

Once your item/s have been dispatched, you will receive your tracking details.

*Please note that this option is only available at selected stores within Australia. We recommend heading in and checking availability with our in-store team. 

Returning an item:

If you would like to return your item, please ensure that your items adhere to our Returns Policy. 

Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item back in-store.

Once you've added the item to your cart, click the shopping cart icon and select the "View Cart" option. Enter the code in the "Apply Gift Cards and MyFit Rewards Vouchers" section before proceeding to "Secure Checkout".

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work.
2. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

The Athlete's Foot does not offer a sign-up or first-time buyer discount code.

However, we recommend you to join our mailing list to be the first to know about any promotions or offers! To sign up, scroll to the bottom of the website and enter your email address. 

Unfortunately, we currently do not offer Podiatry Discounts online.

We recommend reaching out to your local store for more information. Please see here for our Store Locator. 

Unfortunately, we don't offer student discounts.

However, join our My Fit Rewards program and you will be rewarded each time you shop with us! As a member, you'll receive 1 point for every dollar spent. Once you've reached 300 points, you'll earn a $30 voucher to use in-store or online! We'll also keep you in the loop with VIP sales, promotions and events.

Click HERE to become a My Fit Rewards member and start earning! 

Unfortunately, The Athlete's Foot does not offer any individual senior, pensioner or healthcare worker discounts online outside of our MyFit Rewards program.

We would recommend reaching out to your local store directly to see if any of these offers apply to them.

Click here to find your local store. 

You can view all of our sale items here.

Yes you can! Give the gift of an Athlete's Foot eGift Card. This is redeemable at any Athlete's Foot store in Australia or online at theathletesfoot.com.au.

BUY AN eGIFT CARD

Just a few steps:

1. Choose the eGift Card design and value
2. Add a personal touch with a message 
3. Enter your contact, delivery and payment details 
4. Your eGift Card will be sent to your nominated email address

Redeeming online 
Enter the eGift Card number and PIN at the checkout. 

Redeeming in-store
Present your eGift Card on your mobile device to our in-store team.

Please note:  Gift Cards are sent as inactive and will be activated 24 hours after purchase. The Gift Card value must be between $20 & $999. Gift Cards are valid for 3 years from the issue date.

Please see our Gift Card Terms & Conditions here.

To check your Athlete's Foot Gift Card balance and expiry date, click this link and enter your card number and PIN.

An Athlete’s Foot Gift Card can be used online for full or partial payment of an order.

In the final stage of the secure checkout, select the “Apply gift cards and loyalty vouchers” payment method. This will expand and the necessary section to fill in the Gift card number and PIN will appear. Once the numbers have been entered, simply click 'Apply'.

If the Gift Card balance covers the entire order, you will be able to place the order. If there is a remaining balance to pay simply scroll down and choose another payment method (PayPal, Credit Card, Afterpay).

Yes, you can!

Simply head into your nearest store and present them with the confirmation email containing your digital Gift Card.

Our store teams will scan the barcode which will then apply the gift card amount to your purchase.

Any returns made via Gift Card will be refunded back onto a new one.

Please note: Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

The Athlete's Foot Gift Cards can be purchased in-store and online and are redeemable at any Athlete's Foot retail store in Australia or online at www.theathletesfoot.com.au

The Gift Card value must be between $20 and $999.

Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card.

Any balance that remains on the Gift Card after expiry will not be available for use.

Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other Gift Cards.

The value shown on a Gift Card includes GST.

Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.

Gift Cards should be treated like cash.

Lost or stolen Gift Cards will not be replaced or refunded.

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.

We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.